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Privacy Policy & Terms of Service

Privacy Policy

When you shop on our website, as part of the checkout process you provide information such as your name, address and email address. When you provide this personal information to complete your transaction as well as  verify your credit card details to place an order, it is implied that you consent to that information being collected and used that specific purpose only. If we request your contact information for an alternative use such as marketing, we will ask for your consent or provide you with the opportunity to opt out of such activity. You are always welcome to opt out of any communications from us. Please let us know this preference either via the contact form on this website or via the opt out function attached to our communications.

Regarding disclosure of your information, the only instances under which we would release this would be if we were required to by law or if you breached our terms of service.

 

Third-Parties

Any third-parties used by our business or our website generally only collect, utilise and disclose your information to the extent necessary to allow them to perform the core service they provide to us. Some third-party service providers however, such as payment gateways and other payment processors, have their own individual privacy policies with respect to the information we are required to provide to them for your purchase transactions. For these third-party providers, we recommend that you read their respective privacy policies if you wish to better understand the manner in which your personal details will or may be handled.

It’s important to note that some providers may be located in or have operations in different jurisdictions from either you or possibly our business. If you choose to proceed with a transaction that requires the services of a third-party, your information may become subject to the laws of the jurisdiction(s) in which that service provider or its operations are located. When you leave our website or are redirected to a website or application that is managed by a third-party, you are no longer governed by our privacy policy or terms of service.

 

Security

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

 

Returns and Refunds

Our return policy is applicable for 21 days after purchase or after receipt in the case of online orders. After 21 days, we would unfortunately not be in a position to refund your product. Please email photos, descriptions and the reason for refund to us as soon as is practical after receipt. Once we have confirmed that we have received all of the required information from you, we will work with you directly to organise a refund.

 

Policy Changes

We reserve the right to modify this privacy policy and our terms of service at any time. Changes and clarifications will take effect immediately after their publishing online. Any questions or concerns relating to any aspects of our terms and conditions can be raised with us via the contact form on the website, by post to ‘Tasmanian Gourmet Sauce Company, 174 Leighlands Road, Evandale, TAS, AUS 7212’ or in person at that address.

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